Content on IVRs, CTI applications and processes, and other "call center" technology abound on the Net. Instead of repeating too much of a good thing, REGTEL focuses this technology section on the why and how to obtain the right technology for the right business reasons. If you have a craving for technology, check out the Buyer's Guides as a starting point.

Business case examples: if you have a case example you wish to share of how you were successful in demonstrating the business justification for buying a certain technology solution, feel free to share it with the REGTEL community. Send an email to providing details of your story. We will contact you and work out the details of the story before posting it in this section.

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